Use the Analytics menu to understand user performance across your team. Admins can see daily calls, minutes, and screenshares for both the entire team and individual users.
Analytics Menu Overview
From the Dialpad UberConference dashboard, go to the Analytics menu by clicking its icon.
It displays valuable information at a glance. Admins can easily examine how their team used Dialpad UberConference in the last week, month, or three months (but without same-day data). The Analytics menu also includes a breakdown of total calls, call minutes, and screen shares by day.
Scroll to the Team Members section to view individual user performance. Dialpad UberConference organizes this data into categories including calls, minutes, average call length, average participants, and total participants.
List of Available Metrics
- Total conferences
- Total conference minutes
- Total screen shares
- Total number of participants
- Total number of unique participants
- % of conferences that included screenshare
- % of conferences viewed online
- Average conference duration
- Average number of participants per conference
- Average rating
- Total number of ratings
Additionally, Admins are able to view metrics for their whole team or drill down to individual users within their team (including themselves).