Organizers are able to record a call in one of two ways: through the web or over the phone.
Dialpad UberConference allows you to record both audio and video, including a screen share. Keep in mind that at least two people must remain connected to audio or nothing will be recorded and video recording is limited to UberConference Business accounts.
Let’s take a look at recording a conference in Dialpad UberConference.
Record a Conference — Web
Start Recording
From an active conference, navigate to Organizer Controls and select Record Call.
Both the Organizer and all Participants are alerted through an on-screen notification as well as an audio message that the conference is being recorded.
Dialpad UberConference captures video in the Dynamic layout (UberConference Business account required), all audio, and any screen shares activated during the conference.
Automatic Recording
If you’ve turned on automatic recording in your conference settings, audio and video will be recorded automatically without any manual action necessary.
Haven't turned this on? Dialpad UberConference previously offered a toggle solely for audio recording, then in-product encouraged users to turn on video recording manually during each conference.
If you've used the audio-only toggle for automatic recording in the past and haven't changed to the new toggle yet, in-product you'll now receive an alert to switch to the new toggle covering both audio and video recording.
Stop Recording
Ongoing recording that you’d like to stop? From an active conference, return to Organizer Controls and select Stop Recording.
Dialpad UberConference turns off video and audio recording from that point, but you’ll still be able to access anything recorded prior.
Record a Conference — Phone (PSTN)
From an active conference, wait for a Participant to join and then press 00.
Dialpad UberConference plays an automated alert indicating that the conference is being recorded. You’re only able to record a conference’s audio on PSTN and the mobile app, not video or any screen shares.
Organizers are able to end the recording by pressing 00 again or by ending the conference.
Access & Download a Recording
Past Conferences List
From the Dialpad UberConference dashboard, navigate to Menu > Conferences > Past Conferences and select a conference with the recording label displayed.
Select Audio Only or Audio and Video, then the recording will appear in a new tab.
Download the recording via this tab, but note that the action varies between web browsers. Chrome, for example, offers a dedicated button (shown above) in the bottom-right corner to download an audio or video file. Safari, meanwhile, requires you to right-click on a video to initiate the download but doesn't offer a method to download an audio file.
If you've downloaded the recording, send the MP3 (audio) or MP4 (video) file through email, file-share platform, or another method of your choosing.
Dialpad UberConference delivers a call summary to your email address after every conference. If you recorded a conference, the call summary will include download links.
Select Download Audio Only or Download Audio and Video, then the recording will appear in a new tab.
Download the recording via this tab, but note that the action varies between web browsers. Chrome, for example, offers a dedicated button in the bottom-right corner to download an audio or video file. Safari, meanwhile, requires you to right-click on a video to initiate the download but doesn't offer a method to download an audio file.
If you've downloaded the recording, send the MP3 (audio) or MP4 (video) file through email, file-share platform, or another method of your choosing.
Share a Recording
Past Conferences List
From the UberConference Dashboard, navigate to Menu > Conferences > Past Conferences and select a conference with the recording label displayed.
Select Copy Link alongside Audio Only or Audio and Video options, then paste the URL anywhere you'd like.
Remember that anyone with this link will be able to view and download the recording.
Delete a Recording
From the Dialpad UberConference dashboard, navigate to Menu > Conferences > Past Conferences and select a conference with the recording label displayed.
Select Delete Conference and confirm the decision.
It will delete all data related to this conference, including data related to Voice Intelligence and chat logs in addition to the recording.
Frequently Asked Questions (FAQs)
Are there time or storage limits for recordings?
Nope! Dialpad UberConference allows you to record as many conferences as you'd like and for as long as you'd like.
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