Add a Toll-Free Line
- Select My Team from your profile drop-down
- Navigate to Active Accounts
- Click on the drop-down arrow next to the individual team member
- Select Toll-Free Upgrade
- Confirm the changes to your account
Remove a Toll-Free Line
To remove a toll-free line, follow the same steps as above but select Remove Toll-Free from the drop-down menu.
When confirming your changes, you'll have two options:
- Remove the toll-free number from your team member
- Remove the toll-free number and license from your team's account
If you opt to keep the license, you'll see it displayed under Accounts>Available Lines and it will available assign to a new user with a new Toll-Free number.
Regardless of whether you keep the toll-free licenses, note that changing a team member's license type does require you to purchase a standard line instead.