Cancellation

Free Accounts

If you're a free user, you may delete your account by going to your Account page. Scroll to the bottom of the page and click Delete.

Single Business Accounts

If you're a single Business user with no additional lines, you may downgrade your account to free status from your account page. Here's how:

• Navigate to Account
• Scroll to the bottom of the page and click Cancel My Account > Downgrade First
• Follow the prompts to downgrade your account

You'll be able to keep the business features for your account until the end of your billing cycle. Once your account has been downgraded at the end of your billing cycle, you can delete it completely from this same page.

Team Accounts

If you're an admin with 5 licenses or less, you may downgrade yours and your team's accounts to free status from your account page. Here's how:

• Navigate to Account
• Scroll to the bottom of the page and click Cancel My Account > Downgrade First
• Follow the prompts to downgrade your team account

You and your team will be able to keep the business features until the end of your billing cycle. 

If you're the Admin for a team and you have 6 licenses or more please contact our support team so we can assist you with your cancellation.